A powerful bespoke volunteer management system
for a leading UK charity.
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Crisis is the UK’s national charity for homeless people. Since 1972, the not-for-profit has operated its Crisis at Christmas program, offering food, warmth, companionship and other vital services to homeless people over the Christmas period. With thousands of volunteers engaged to operate the charitable programme each year, our challenge was to develop an application used to better administer their volunteer application and management process.

Web & Design

Website Design
Information Architecture
Interface Design

Software & Technology

Volunteer Management Dashboard
Tracking & Scheduling
Events Management


Mobile Registration
Event Attendance Tracking
Real-time data collection

Support & Hosting

24/7 Support
Managed Servers
Backup Disaster Recovery

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The volunteer management application developed needed to automate the complete volunteering process, consisting of thousands of applications and volunteers across ten locations, 50 shift patterns, and 100 different volunteering roles.

Crisis also required the ability to monitor attendance and view operational data (such as shift lists) in real-time. Accordingly, the application delivered needed to be extremely robust, intuitive and scalable.

Crisis at Christmas Key Facts

Creative Thinking & Outcomes

After detailed user journey and workflow planning with Crisis, we delivered a bespoke end-to-end web-based volunteer management application and online community. In addition to London, this system has now be rolled out in Newcastle and Edinburgh. 

The speed and ease of the Crisis at Christmas volunteer management system means the impact on staff is significantly reduced and we are able to use the data collected to improve the programme each year.

Chris Freed
Volunteer Projects Manager, Crisis

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